Customer Support Rep (English & Spanish)

WORKFORCE SYSTEMS

We are a strong-growing BPO company offering back-office and support services to emerging businesses and mid-size companies across the globe. We are in urgent need of people like YOU to fill in the following positions at our Cebu office.

CUSTOMER SUPPORT REP (ENGLISH & SPANISH)
• Responsible for providing timely support and assistance to customers.

Qualifications:
• At least two (2) years in college or an associate’s degree holder.
• Preferably 1-3 years experience in a high volume, fast-paced customer support center environment.
• Superior English oral and written communication skills.
• Excellent customer service skills, able to work well under pressure with a professional demeanor.
• Results-oriented with a keen eye for details.
• Highly efficient, pro-active, organized, and with strong time management skills.
• Flexible and willing to go the extra mile.
• Proficient in various MS Office applications and internet savvy.
• Fluent in Spanish (i.e., for Spanish Customer Support Rep).
• Experience in mortgage, debt settlement, and/or loan modification is a plus
• Willing to work night shifts
• Able to start work immediately

For more information about our company, visit our website:
http://www.workforcesys.com

How to Apply

If you believe YOU have a combination of the above-mentioned qualifications and skills, then YOU may just be the person we need! We offer a very attractive compensation package and are proud to be an equal opportunity employer. So act right NOW and send your CV to:

ATTN: The Operations Manager
Workforce Systems, Inc.
8th Floor, i2 Building, AsiaTown IT Park
Lahug, Cebu.

(Important: Only emailed applications will be considered.)

NOW HIRING! Technical Support & Customer Service Representatives!

A TECHNICAL CUSTOMER SERVICE ASSOCIATE connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.

A CUSTOMER SERVICE ASSOCIATE handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

We are looking for candidates with:
- At least completed 2 years of college preferably a Computer related course
- Excellent communication skills in English
- Basic computer operations knowledge
- An ability to handle irate customers effectively
- An ability to deliver information at customer’s knowledge level
- An ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Strong interpersonal skills and thinks independently
- An ability to follow through effectively
- Dependability, keen on details and has strong customer service orientation

FRESH GRADUATES ARE WELCOME TO APPLY.

*** Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

*** Applicants should be Filipino citizens or hold relevant residence status.

*** Applicants must be willing to work in CEBU.

For more information about our company, visit our global website:
http://www.convergys.com/careers

How to Apply

Here are ways to apply for this position:

1. CLICK the “Click here to Apply” button below.
2. TEXT APPLY to 2600
3. VISIT our Multiply page >> www.convergysphilippines.multiply.com
4. CALL us at 411-9401
5. APPLY PERSONALLY at our Recruitment Center located at:
Convergys i3 Asiatown Office Ground Floor, i3 Building, Jose Maria Del Mar avenue, corner A. Abad Street, Asiatown IT Park, Lahug, Cebu City from Mondays through Fridays, 9:00AM to 5:00PM

ADD US IN FACEBOOK & TWITTER : CONVERGYSPHILIPPINES

WANTED: CALL CENTER AGENTS

Stream Global Services (formerly Etelecare)
I.T. Park, Lahug, Cebu City






Positions Available:

- Customer Service Associates (CSA)
- Technical Support Representatives (TSR)

For CSA Qualifications:
- Above average - excellent spoken and written English language skills
- Familiarity with computers and basic software programs like Microsoft Office
- Accurate Typing Skills
- Excellent Communication Skills (listening, summarizing)
- Personal Impact (presence, confidence, empathy, and ability to deal with difficult/upset customers)
- Desire to excel, high energy level, ability to deal with stress

For TSR Qualifications:
- Knowledge in Windows 98 and various Operating Systems
- Installation / removing program know-how
- Hardware troubleshooting
- Simple Internet surfing know-how
- Knowledge / familiarity in computer applications

All applicants must be at least 2nd year college or will be 2nd year college this
June 2010.

Stream Quezon City
6 Floor Annex SM City North EDSA
Quezon City, 1105
The Philippines
+63.2.908.1300

http://www.stream.com/index.php/footer_navigation/contactus