URGENT HIRING! Customer Service Specialists

A CUSTOMER SERVICE ASSOCIATES handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

We are looking for candidates with:
- At least completed 2 years of college preferably a Computer related course
- Above average communication skills in English
-Basic computer operations knowledge
- An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
- An ability to deliver information at customer's knowledge level in an understandable manner
- An ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Strong interpersonal skills and ability to think independently and follow through effectively
- Strong customer service orientation.

*** Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

*** Applicants should be Filipino citizens or hold relevant residence status.

*** Applicants must be willing to work in CEBU CITY.

FRESH GRADUATES ARE WELCOME TO APPLY.

How to Apply

Here are ways to apply for this position:

1. CLICK the “Click here to Apply” button below.
2. TEXT APPLY to 2600
3. VISIT our website at www.convergys.com/careers
4. CALL us at 411-9401
5. APPLY PERSONALLY at our Recruitment Center located at:

Convergys i3 Asiatown Office Ground Floor, i3 Building, Jose Maria Del Mar avenue,corner A. Abad Street, Asiatown IT Park, Lahug, Cebu City from Mondays through Fridays, 9:00AM to 5:00PM